Returns + Refunds

Return and Refund Policy

Thank you for shopping at Offori. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

1. Eligibility for Returns

   • Items must be returned within 30 days of the delivery date.
   • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
   • Certain items, such as perishable goods, custom products, or items marked as final sale, are not eligible for returns.

2. How to Initiate a Return

   • Contact our customer support team at [offorisolutions@gmail.com] with your order number and a brief explanation of the reason for the return.
   • We will provide you with a return authorization and instructions on how to send the item back.

Refunds

1. Processing Refunds

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–7 business days.

2. Non-Refundable Costs

   • Shipping charges are non-refundable.
   • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Exchanges

If you need to exchange an item for a different size, color, or replacement, please contact us at [offorisolutions@gmail.com]. Exchanges are subject to product availability.

Damaged or Defective Items

If you received a damaged or defective item, please notify us within 7 days of delivery. We’ll work quickly to resolve the issue by offering a replacement or refund.

Contact Us

If you have any questions about our return and refund policy, please reach out to us at:
Email: [offorisolutions@gmail.com]
Phone: [732 *** ****]